Shipping policy
Shipping Policy
Welcome to Crystal Skies Art ✨
We are committed to carefully preparing and delivering your order as quickly and safely as possible.
Processing Time
All orders are carefully packed and prepared within 1–5 business days after payment confirmation.
As many of our pieces are handmade or created in small batches, processing times may occasionally be slightly longer during busy periods, launches or holidays.
Shipping Locations
We currently ship:
- United Kingdom
- Europe
- United States
- Internationally worldwide
Shipping Methods & Delivery Times
Estimated delivery times:
United Kingdom
- Standard Shipping: 2–5 business days
Europe
- Standard International Shipping: 5–10 business days
International Orders
- Worldwide Shipping: 7–21 business days
Please note that delivery times may vary depending on customs, local postal services or seasonal delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer:
✨ Free UK shipping
✨ Free worldwide shipping promotions
These offers will be clearly displayed on the website when available.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Please allow up to 48 hours for tracking updates to appear.
Customs & Import Taxes
International customers may be responsible for customs duties, import taxes or local fees depending on their country’s regulations.
Crystal Skies Art is not responsible for additional customs charges or delays caused by customs processing.
Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at:
We will do our best to assist you and help resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure all shipping details are correct before placing your order.
Crystal Skies Art is not responsible for orders shipped to incorrect addresses provided at checkout.